Privacy Policy

This policy outlines our guidelines regarding the collection, use, and protection of your Customer Data. This policy may change or be updated every so often as deemed necessary and you shall be notified via our website.

By choosing to continue using our website, products, and services, you imply that you have read, understood, and agreed to the collection and use of your Customer Data, especially your Personal Information, in accordance with this Privacy Policy.

Collection of Customer Data

In order to serve you in the best possible way, we may collect your Customer Data which can be your Personal Information or Non-Personal Information:

Personal Information is information that can be reasonably or directly attributed to the identity of an individual such as name, address, contact number, email address, location etc. We usually gather this information through customer forms on our website or several mediums that enable you to get in touch with us and inform us of your preferred service.

Non-Personal Information, on the other hand, is any information that does not identify you individually, these are statistical and analytical data, and anonymous reports.

We may periodically request for an update of your Personal Information to allow us to better communicate with you and provide excellent customer service. When you use our website, we may also use cookies and similar technologies to get a glimpse of your preferences for a more pleasant experience.

Use of Cookies

Cookies are pieces of text files that allow our website or third-party recognize you. These are used by websites to store website information or preferences, browsing information and anything else that can help the Web browser while accessing Web servers. When you access our website, cookies may be placed in your web browser to help us enable certain functions, obtain analytics, store preferences and allow relevant ad delivery. Third-party cookies may also be used to generate usage statistics and website behavior, deliver ads etc. Partner cookies are anonymous and don’t store personally identifiable information.

Use of Customer Data

We make use acquired customer data in the following manner:

• Primarily to get to know you and your business requirements and get in touch with you
• Provide you with the appropriate products and services, including customer support
• Communicate relevant customer information, service advisories, and updates
• Process information for analytics, statistics, and research that will help us improve our services and overall customer experience.

When required by our Privacy Policy and by Law, and before we use or process your Customer Data for any purpose other than mentioned above, your consent will be sought.

We may also outsource third parties to process Customer Data such as marketing agencies, service partners, or our affiliate offices. Their authorization for the use of Customer Data will only be for the contracted purpose, will only be for a limited time and access and use will only up to the reasonable extent that they need to process. They will also be required to protect Customer Data in keeping with our Privacy Policy.

Protection of Customer Data

We respect and take your privacy seriously and take every effort to secure and protect your Customer Data to ensure confidentiality, prevent loss, theft or unauthorized use. We protect information submitted through our website via a server with firewalls, encryption and security controls.

Only authorized personnel have access to the information and can process your data under strict confidentiality. Access is restricted to employees who need to know your information in order to process or provide the necessary service for you.

Access to your Personal Information is limited to you or your authorized representative. We will never sell your Personal Information to any entity for whatever purpose. We also will never share your information to third-party affiliates without your prior consent.

We keep your Personal Information in our business records for as long as necessary in order for us to fulfill the purpose for which it was gathered. When the time comes for disposing of customer information, we take reasonable measures to make sure it is done in a proper manner and is not accessible to the public.

Retention, Deletion and Access to Your Personal Data

Data privacy is important. It is protected by respective regulations in different countries. In the Philippines, Data Privacy rights is specified by the Philippine Data Privacy Act of 2012.

Your Customer Data and rights are protected under the Philippine Data Privacy Act of 2012.

You have the right to the data we collected. With regard to your right to access, we can provide you your Customer Data which you have entrusted us, provided that such information is not deemed confidential or proprietary by Avigate, or that your request for Customer Data is reasonable and with lawful reason.

According to the Data Privacy Act of 2012, if you have substantial proof that your Personal Data is no longer necessary or used for the purpose for which it was collected, you may order the removal or destruction of the same Customer Data in our systems.

Submitting Consumer Requests and Our Response to Requests

You may submit a request for access and requests to delete Personal Data about you via email at compliance@avigate.io.

Alternatively, you may delete your account by going to: Settings – Delete Your Account. Once this is done, your account will be suspended for 30 days, after which your Personal Data will be erased.

Upon receipt of a request, we may ask you for additional information to verify your identity. This additional information will be used only to verify your identity and not for any other purpose.

Once we are able to verify your identity, we will respond to your request within thirty (30) business days of receipt. Should more time be required, we will inform you of the extension and reason in writing. Our correspondence with you will be through email.

We are limited to the 12-month period preceding the receipt of your request for any disclosure we will provide. We will also put into writing, any reason why we cannot comply with a certain request.

For requests to delete your personal data, no fee will be charged unless the requests are excessive, manifestly unfounded or repetitive. For cases where we might require a fee, we will email to you the reasons why and provide you with a breakdown of costs before completing the request.

You have the right to seek indemnity for damages sustained, if any, due to inaccurate, incomplete, outdated, false, unlawfully obtained, or unauthorized use of your Customer Data.

Should you feel that there has been mishandling or misuse of your Customer Data, or that any of your privacy rights have been violated, you may email us at compliance@avigate.io

Contact Us

For any questions or concerns regarding this policy, you may contact or get in touch with us on:

Facebook: Avigate App